Trading
Inactive User / Account Termination
■ What is Inactive User System?
If the user have no transaction with the past 120 days in all of your account(s) owned, the user status will be changed to INACTIVE.
* Transaction refers to deposit, transfer funds, transaction, credit bonus addition (withdrawal is not eligible).
* CRYPTOS accounts are not eligible for Inactive User System.
* The account maintenance fees will be charged after becoming a inactive user, and the account maintenance fees will not be collected from continuously trading users.
* Transaction refers to deposit, transfer funds, transaction, credit bonus addition (withdrawal is not eligible).
* CRYPTOS accounts are not eligible for Inactive User System.
* The account maintenance fees will be charged after becoming a inactive user, and the account maintenance fees will not be collected from continuously trading users.
Cautionary
Points
When you become an inactive user
・A monthly account maintenance fees (US$5) per month will be charged.
・Credit bonus / BigBoss Point(BBP) will be forfeited.
・Unable to transfer funds between trading accounts.
・A monthly account maintenance fees (US$5) per month will be charged.
・Credit bonus / BigBoss Point(BBP) will be forfeited.
・Unable to transfer funds between trading accounts.
■ What is Account Termination System?
User account will be terminated if the account balance of the inactive user is insufficient to be charged for account maintenance fee
* The account maintenance fees starts to be charged in 1 month after user status becomes inactive.
* If the account balance is insufficient to be charged for the US$5 of account maintenance fee, the account will be terminated a month later.
* If the account balance is 0 on the day when the account maintenance fee is about to be charged, the account will be terminated immediately.
* The account maintenance fees starts to be charged in 1 month after user status becomes inactive.
* If the account balance is insufficient to be charged for the US$5 of account maintenance fee, the account will be terminated a month later.
* If the account balance is 0 on the day when the account maintenance fee is about to be charged, the account will be terminated immediately.
Affected Accounts
Standard Accounts
Pro Spread Accounts
Premier Accounts
MASS Standard Accounts
Deluxe Accounts
No transaction
between 120 days
between 120 days
What is a transaction?
Deposit, transaction, transfer funds, credit bonus addition (withdrawal is not eligible)
Counted as an
inactive user
inactive user
BBP & Bonus
will be forfeited
will be forfeited
BigBoss Point (BBP) & credit bonus will be cancelled from all accounts
Insufficient balance
When you become an inactive user
The account maintenance fees ($5) will be charged per month
Account termination
MT4/MT5 will be not available to login
You can still available to login Mypage from BigBoss website
■ How to reactivate your account
When a transaction occurs in one account in all the affected accounts held by the customer, the inactive status will be canceled within about 0-1 business days.
* 「Transaction」 corresponding to reactivate user account, refers to deposit, transfer funds, transaction, credit bonus addition (withdrawal, transfer funds from MT4/MT5 accounts are not eligible).
CRYPTOS accounts are not eligible for Inactive User System. Transfering funds or making transactions in the CRYPTOS accounts, will not affect the inactive status.
However, you can reactivate your account by transferring funds from CRYPTOS accounts to MT4/MT5 accounts.
If your account has been terminated, you will not be able to use the account again. You will have to open an additional account.
* 「Transaction」 corresponding to reactivate user account, refers to deposit, transfer funds, transaction, credit bonus addition (withdrawal, transfer funds from MT4/MT5 accounts are not eligible).
CRYPTOS accounts are not eligible for Inactive User System. Transfering funds or making transactions in the CRYPTOS accounts, will not affect the inactive status.
However, you can reactivate your account by transferring funds from CRYPTOS accounts to MT4/MT5 accounts.
If your account has been terminated, you will not be able to use the account again. You will have to open an additional account.
Click here for FAQ regarding Inactive User System / Account Termination System